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Privacy Policy

Frequently Asked Questions...

Frequently Asked Questions...

Q. How long does it take to get access? 
A. That depends 100% on you! As soon as you join you will be sent an agreement to return. Once we have your agreement signed and back, we will send you links to get access. 
We also like every salon to have an on-boarding call with us, so that you can get the most from the programme. 

Q. Are you sure you can help me?
A. Without reading your application and without a call, no. However, if we approve your application and on the call we think this will help you and your salon, then we will make you an offer. 

We only say yes to salons we know we can help and we are looking for salons are already successful, but want to get to the next level and improve their marketing and processes. 

Q. Is this right for high-end salons?
A. YES! In fact, we have built this for any size salon that is looking to grow and scale. 

Q. Am I right for this if I have never run ads before on Facebook or Instagram?
A. Absolutely. There is basic ads lessons and advanced ads lessons. We have even given lessons on how to create, build and target audiences. You can't just learn "Facebook ads", Facebook ads are completely different depending on your objective, funnel, etc... We go through all of this for you. 

Q. Is this a course or coaching programme?
A. This is a coaching programme! You will use the course lessons to take action for your salon and have access to us with coaching calls and support access along the way.

Q. Do you provide any material?
A. Yes, we have a number of "cheatsheets" and tools to use that are pre-made for you.

Q. How can I access the coaching programme?
A. You can get access wherever you are. All you need is your mobile phone, laptop, desktop device, iPad, or tablet device. You will need access to the Internet to view and log-in. 

Q. Do I need to build my own landing page?
A. No, we provide you with a funnel that you simply need to edit to match your salon. We have a separate lesson showing you how to download your funnel and edit it. 

Q. Is there any coaching calls?
A. Yes, we have a weekly group coaching call. On these calls we have roughly 90 minutes to answers the questions you might have. If we ever get to the point that there are too many questions for the time period, then we will simply add another call. 

Q. How long does it take to complete?
A. You can go through this as quickly or slowly as you like. We have aimed to keep the lessons to the point and short enough so you can take action. We do not believe that long videos are the best way for people to take action. We want you to watch, implement and get results fast. 

Q. How long do I have access to the coaching programme for?
A. Officially access to the coaching programme for 12 months, HOWEVER we will not remove access for you after the 12 months. In fact, it's going to be lifetime access unless we shut down, which we have no plan to do!

Q. How long do I have access to the coaching calls for?
A. Officially you have access to the calls for 8 weeks. However, we will not kick you off the calls after the 8 weeks. We simply make an official promise of 8 weeks of calls, in case we decide to shut down, which is very unlikely. 

Q. Are there any up-sells?
A. We might from time-to-time offer special products or services that you can decided to purchase from us. But, this programme has everything you need. We do have 2 options to get extra help within the programme if you desire - To write ad copy for you and to run your ads for you. You do get these heavily discounted if you are in the programme. 

We do not actively force anyone to upgrade or purchase more.

Q. Is the programme finished? 
A. NO. This is an on-going programme. We will continue to add more content and update lessons. Advertising and the platforms continue to update, so we will. 

Q. Is this programme dripped fed? 
A. No, you will have access to every module immediately. The newer lessons will be dripped out as they are ready and needed, as this is an on-going coaching programme.

Q. Can my staff attend the calls?
A. You are more than welcome to have your IN-HOUSE media buyer attend the call with you if you have an advertising question. If you have a lead nurture question, you are welcome to bring your IN-HOUSE person who does that follow up to the call with you. But you do have to be on the call for them to attend with you. No other staff may attend the calls. If you do bring anyone on the call with you, they MUST be over 18 years old. 

Q. Am I able to give access to the programme to other people?
A. Access to the programme is only for the person who purchased. You are not able to share the content with anyone. However, you are able to show your IN-HOUSE media buyer the lesson needed to implement your salons advertising. You are also able to show the follow up process to your IN-HOUSE team that will be doing the lead nurture.  

Q. What is the focus on the programme?
A. Our main focus is for you to get results quickly. That is why we focus on squeezing as much needed information in, in as short of time period as possible, to give you the tools and knowledge to implement in your salon quickly, allowing you to grow and get results fast. Our intention is for this to be a one-stop-shop for your salons growth. 

Q. Is this for me?
A. The only way to know to attend the call, be honest on the call and we will evaluate your situation and see if we can help. We will not sell you something unless we believe we can help you.

Impact Brand Media Ltd Privacy Policy 

*Last updated 17th August 2020*

Impact Brand Media Ltd (“we” or “us” or “our”) respects your privacy and is determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We will also tell you about your privacy rights and how the data protection law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below.  

1. WHO WE ARE AND IMPORTANT INFORMATION
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
3. HOW WE COLLECT YOUR PERSONAL DATA
4. HOW WE USE YOUR PERSONAL DATA
5. WHO WE SHARE YOUR PERSONAL DATA WITH
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
11. QUERIES, REQUESTS OR CONCERNS

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you (for example: fill in a form, request a strategy call, sign up for emails or chatbots).

This website is not intended for children and we do not knowingly collect data relating to children. If you become aware that any child has provided us with personal information, please email us immediately at support@impactbrandmedia.com and we will promptly remove the data.  

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. 

1. WHO WE ARE AND IMPORTANT INFORMATION

Data controller(s)

Impact Brand Media Ltd is the controller and responsible for your personal data. This means we decide how your personal data is processed and for what purposes. We are also the data processor for our clients in some situations. For all Impact Brand Media Ltd data matters, our contact details are:

Address: Impact Brand Media Ltd, 211 Wey House, Church Street, Weybridge, Surrey KT13 8NA.
Email: support@impactbrandmedia.com
Website: www.impactbrandmedia.com
Company Number: 10603730
Our data controller number: ZA327810
Data Controller direct mobile number: (+44) 0208 144 7527

For all data matters contact Daniel Brough our data protection officer. 

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. 

When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, last name, gender, age range and title

• Contact Data includes email address, telephone numbers, location and billing address

• Other Data includes Internet Protocol (IP address), social media handles and answers to form questions that you enter, such as, but not limited to: marketing issues, current marketing budget, current marketing plans and business goals.

We also collect, use and share aggregated date such as, statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy notice. 

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We have obtained your personal data from our websites (www.impactbrandmedia.com, www.salonacceleratorblueprint.com, www.impactyoursalon.com, www.impactbrandmedia.co.uk, www.weneedcustomers.com  and other sites owned and operated by Impact Brand Media Ltd).

We also use other website to provide our services, such as: www.clickfunnels.com, www.google.com, www.hubspot.com, www.facebook.com, www.activecampaign.com

If you fail to provide personal data 

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services or goods). In this case, we may have to cancel a service or product you have with us but we will notify you if this is the case at the time.

3. HOW WE COLLECT YOUR PERSONAL DATA 

We use different methods to collect data from and about you including through: 

• Directly. You may give us your identity, contact and financial data by filling in forms or by corresponding with us by email, phone, face to face, post or otherwise. This includes personal data you provide when you:
• Apply for our services or a product
• Request marketing to be sent to you 
• Request for a strategy call 
• Apply to be featured on our Instagram page 
• Subscribe to our newsletters / emails 
• Go through to our Chatbot  

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

• Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). We assess our legitimate interests against any potential impact on you in respect of specific activities.

• Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us on support@impactbrandmedia.com 

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so. 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us on info@impactbrandmedia.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

• The purpose/activity to register you as a new customer and during contract means we have the following types of data, (a) identity (b) contact (c) financial and the lawful basis for processing including basis of legitimate interest is to perform a contract with you. 

• The purpose/activity to send direct marketing means we have the following types of data
(a) identity (b) contact and the lawful basis for processing including basis of legitimate interest is to send marketing about services or products.   
• The purpose/activity to have a strategy call means we have the following types of data 
(a) identity (b) contact and the lawful basis for processing including basis of legitimate interest is to fulfil a request you have made.   
• The purpose/activity to past customers means we have the following types of data (a) identity (b) contact (c) financial and the lawful basis for processing including basis of legitimate interest is for legal reasons.  

Marketing 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 

We have established the following personal data control mechanisms:

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us, purchases from us,  any services from us, registered for a promotion or signed up to any of our lists, in each case, you have not opted out of receiving that marketing.

We could also be data processors for our clients.

Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside the Impact Brand Media Ltd group of companies for marketing purposes.

Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the pot-out links on any marketing messages sent to you or email us at support@impactbrandmedia.com at any time. 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of service we provide/provided, contract agreement, product purchased or other transactions. 

Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see www.impactbrandmedia.com/cookies 

Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please us at support@impactbrandmedia.com  

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 

5. WHO WE SHARE YOUR PERSONAL DATA WITH 

We may have to share your personal data with the parties set out below for the purposes set out in paragraph 4 above. 

• Internal Third Parties: 

     • Such as team members to fulfil a contract 

     • Employees Impact Brand Media Ltd 

     • External Third Parties Service: 

     • Providers who act as processors based in the United States of America who provide CRM systems (Customer Relationship Management), landing pages, websites and IT hosting 

     • Professional advisers who are acting as processors or joint controllers, including lawyers, bankers, auditors and insurers based in the European Economic Area (EEA) who provide consultancy, banking, legal, insurance and accounting services

     • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances

     • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

6. INTERNATIONAL TRANSFERS

We share your personal data within the Impact Brand Media Ltd group. This will involve transferring your data outside the European Economic Area (EEA). 

Many of our external third parties are based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside of the EEA. 

Whenever we transfer your personal data out of the EEA, we ensure a similar or necessary degree of protection is afforded to it by implementing safeguards.

• Ensuring the companies have either a privacy shield set up or a GDPR policy in place. Here is a list of some companies that we use outside of the EEA and their terms:

• Google – USA - https://cloud.google.com/security/gdpr/
• Click Funnels – USA - https://signup.clickfunnels.com/privacy-policy and https://signup.clickfunnels.com/user-terms
• Active Campaign – USA - https://www.activecampaign.com/gdpr-updates and https://www.activecampaign.com/tos 
• Bluehost – USA - https://www.bluehost.com/terms/privacy-policy and https://www.bluehost.com/terms
• ALAN – USA - hhttps://drive.google.com/file/d/10d7LmEf7xjaJEmphhV_38NKOwDAu_Yw8/view
• Facebook – USA - https://www.facebook.com/business/gdpr
• ClickSend – AUS - https://www.clicksend.com/eu/legal/privacy-policy/

Please contact us at support@impactbrandmedia.com if you want further information on the specific locations and terms of use of the companies we use, when transferring your personal data out of the EEA. 

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

8. DATA RETENTION 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

Details of our retention periods for different aspects of your personal data are available in our retention policy which you can request from us by emailing support@impactbrandmedia.com.
By law we have to keep basic information about our customers, including contract, invoices, contact, identity, financial and transaction data for six (6) years after they cease being customers for tax purposes. 

In some circumstances you can ask us to delete your data: see your legal rights below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 

9. YOUR LEGAL RIGHTS 

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data: 

• The right to request a copy of the personal data which we hold about you; 
• The right to request that we correct any personal data if it is found to be inaccurate or out of date; 
• The right to request your personal data is erased where it is no longer necessary to retain such data; 
• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data; 
 • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9 i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means); 
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing; 
• The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please email support@impactbrandmedia.com for subject access rights. 

No fee required – with some exceptions 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
 
What we may need from you 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

Time limit to respond 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
 
This version was last updated on June 4th 2020. 
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current. 

11. QUERIES, REQUESTS OR CONCERNS 

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our data protection officer on support@impactbrandmedia.com 

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK. 

The content of this document has been written with best practices in mind and what Impact Brand Media Ltd sees as necessary. 

Contact Us

If you have any general questions about this Privacy Policy or other aspects of the website or would like to correct, update or erase data provided to us, please email us at support@impactbrandmedia.com or write to us at:

Impact Brand Media Ltd,
211 Wey House,
15 Church Street,
Weybridge,
Surrey
KT13 8NA
England
Contact Us
211 Wey House, Church Street
Weybridge, Surrey KT13 8NA

VAT Number: 263048121
Company Number: 10603730
Data Controller: ZA327810
Copyright 2020 - Impact Brand Media Ltd 

Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results or future earnings, and we do not offer any legal, medical, tax or other professional advice. Any financial numbers referenced here, or on any of our sites, are illustrative of concepts only and should not be considered average earnings, exact earnings, or promises for actual or future performance.


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