Impact Brand Media Ltd Privacy Policy
*Last updated 20th December 2021*
Impact Brand Media Ltd (“we” or “us” or “our”) respects your privacy and is determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you see it from). We will also tell you about your privacy rights and how the data protection law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below.
1. WHO WE ARE AND IMPORTANT INFORMATION
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
3. HOW WE COLLECT YOUR PERSONAL DATA
4. HOW WE USE YOUR PERSONAL DATA
5. WHO WE SHARE YOUR PERSONAL DATA WITH
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
11. QUERIES, REQUESTS OR CONCERNS
What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you (for example: fill in a form, request a strategy call, sign up for emails or chatbots).
This website is not intended for children, and we do not knowingly collect data relating to children. However, if you become aware that any child has provided us with personal information, please email us immediately at support@impactbrandmedia.com, and we will promptly remove the data.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we collect or process personal data about you to know how and why we are using your data fully. This privacy notice supplements the other notices and is not intended to override them.
1. WHO WE ARE AND IMPORTANT INFORMATION
Data controller(s)
Impact Brand Media Ltd is the controller and responsible for your data. This means we decide how your personal data is processed and what purposes. We are also the data processor for our clients in some situations. For all Impact Brand Media Ltd data matters, our contact details are:
Address: Impact Brand Media Ltd, 211 Wey House, Church Street, Weybridge, Surrey KT13 8NA.
Email: support@impactbrandmedia.com
Website: www.impactbrandmedia.com
Company Number: 10603730
Our data controller number: ZA327810
For all data matters contact Daniel Brough our data protection officer.
Third-party links outside of our control
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
• Identity Data includes first name, last name, gender, age range and title
• Contact Data includes email address, telephone numbers, location and billing address
• Other Data includes Internet Protocol (IP address), social media handles and answers to form questions that you enter, such as, but not limited to: marketing issues, current marketing budget, current marketing plans and business goals.
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, suppose we combine or connect aggregated data with your personal data to directly or indirectly identify you. In that case, we treat the combined data as personal data, which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic, and biometric data). Nor do we collect any information about criminal convictions and offences.
We have obtained your personal data from our websites (www.impactbrandmedia.com, www.salonacceleratorblueprint.com, www.impactyourclinic.com, www.impactyoursalon.com, www.impactbrandmedia.co.uk, www.weneedcustomers.com and other sites owned and operated by Impact Brand Media Ltd).
We also use other websites to provide our services, such as: www.clickfunnels.com, www.google.com, www.hubspot.com, www.facebook.com, www.activecampaign.com
If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services or goods). In this case, we may have to cancel a service or product you have with us, but we will notify you if this is the case at the time.
3. HOW WE COLLECT YOUR PERSONAL DATA
We use different methods to collect data from and about you including through:
• Directly. You may give us your identity, contact and financial data by filling in forms or by corresponding with us by email, phone, face to face, post or otherwise. This includes personal data you provide when you:
• Apply for our services or a product
• Request marketing to be sent to you
• Request for a strategy call
• Apply to be featured on our Instagram page
• Subscribe to our newsletters / emails
• Go through to our Chatbot
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Performance of Contract this means processing your data where it is necessary to perform a contract to which you are a party or to take steps at your request before entering into such a contract.
• Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before processing your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). We assess our legitimate interests against any potential impact on you regarding specific activities.
• Comply with a legal or regulatory obligation. This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. Generally, we do not rely on consent as a legal basis for processing your personal data other than sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us on support@impactbrandmedia.com
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us on support@impactbrandmedia.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.
• The purpose/activity to register you as a new customer and during contract means we have the following types of data, (a) identity (b) contact (c) financial and the lawful basis for processing including basis of legitimate interest is to perform a contract with you.
• The purpose/activity to send direct marketing means we have the following types of data
(a) identity (b) contact and the lawful basis for processing including basis of legitimate interest is to send marketing about services or products.
• The purpose/activity to have a strategy call means we have the following types of data
(a) identity (b) contact and the lawful basis for processing including basis of legitimate interest is to fulfil a request you have made.
• The purpose/activity to past customers means we have the following types of data (a) identity (b) contact (c) financial and the lawful basis for processing including basis of legitimate interest is for legal reasons.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us, purchases from us, any services from us, registered for a promotion or signed up to any of our lists; in each case, you have not opted out of receiving that marketing.
We could also be data processors for our clients.
Third-party marketing
We will get your express opt-in consent before sharing your personal data with any company outside the Impact Brand Media Ltd group for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing messages sent to you or email us at support@impactbrandmedia.com at any time.
Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us due to service we provide/provided, contract agreement, product purchased or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see www.impactbrandmedia.com/cookies
Change of purpose
We will only use your personal data for the purposes we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is consistent with the original purpose, please us at support@impactbrandmedia.com
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. WHO WE SHARE YOUR PERSONAL DATA WITH
We may have to share your personal data with the parties set out below for the purposes set out in paragraph 4 above.
• Internal Third Parties:
• Such as team members to fulfil a contract
• Employees Impact Brand Media Ltd
• External Third Parties Service:
• Providers who act as processors based in the United States of America who provide CRM systems (Customer Relationship Management), landing pages, websites and IT hosting
• Professional advisers who are acting as processors or joint controllers, including lawyers, bankers, auditors and insurers based in the European Economic Area (EEA) who provide consultancy, banking, legal, insurance and accounting services
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
We share your personal data within the Impact Brand Media Ltd group. This will involve transferring your data outside the European Economic Area (EEA).
Many of our external third parties are based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside of the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar or necessary degree of protection is afforded to it by implementing safeguards.
• Ensuring the companies have either a privacy shield set up or a GDPR policy in place. Here is a list of some companies that we use outside of the EEA and their terms:
• Google – USA - https://cloud.google.com/security/gdpr/
• Click Funnels – USA - https://signup.clickfunnels.com/privacy-policy and https://signup.clickfunnels.com/user-terms
• Active Campaign – USA - https://www.activecampaign.com/gdpr-updates and https://www.activecampaign.com/tos
• Bluehost – USA - https://www.bluehost.com/terms/privacy-policy and https://www.bluehost.com/terms
• ALAN – USA - hhttps://drive.google.com/file/d/10d7LmEf7xjaJEmphhV_38NKOwDAu_Yw8/view
• Facebook – USA - https://www.facebook.com/business/gdpr
• ClickSend – AUS - https://www.clicksend.com/eu/legal/privacy-policy/
Please contact us at support@impactbrandmedia.com if you want further information on the specific locations and terms of use of the companies we use, when transferring your personal data out of the EEA.
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of our retention periods for different aspects of your personal data are available in our retention policy which you can request from us by emailing support@impactbrandmedia.com.
By law we have to keep basic information about our customers, including contract, invoices, contact, identity, financial and transaction data for six (6) years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see your legal rights below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9 i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
If you wish to exercise any of the rights set out above, please email support@impactbrandmedia.com for subject access rights.
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
This version was last updated on June 4th 2020.
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
11. QUERIES, REQUESTS OR CONCERNS
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our data protection officer on support@impactbrandmedia.com
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.
The content of this document has been written with best practices in mind and what Impact Brand Media Ltd sees as necessary.
Contact Us
If you have any general questions about this Privacy Policy or other aspects of the website or would like to correct, update or erase data provided to us, please email us at support@impactbrandmedia.com or write to us at:
Impact Brand Media Ltd,
211 Wey House,
15 Church Street,
Weybridge,
Surrey
KT13 8NA
England
