marketing, facebook ads, instagram ads, more customers, scale, pay for performance

Why is there a charge on my card?
Who is Impact Brand Media? We are a digital advertising agency that offers done for you lead generation services, lead nurture and consulting. We are based in Weybridge, England. 

Why are you charging us? This is either a charge for our done for your lead generation service, lead generate with lead nurture, direct consulting, online education or other services you have asked us to provide, such as but not limited to; Creating funnels/landing pages, integration set-up, sign on fee, etc...

Doesn't ring a bell? If are unsure about this charge, is it possible your business partner or significant other purchased one of our products. If you are still unsure, please email

Can I get an invoice for the charge? Every time we bill you we send an invoice to the email address you (or your co-worker) provided when you/they signed up. If you need a receipt we can always send you one. Simply email

Can we get a refund? All of our services, set-up fees, builds and programmes are non-refundable and all payments are final. You can always email with any questions.

Any further questions? You can submit a support request and we’ll get back to you as quickly as we can. Please email

Contact Us
If you have any general questions about charges or other aspects, please email us at

Frequently Asked Questions...

Frequently Asked Questions...

Q. How long does it take to get access? 
A. That depends 100% on you! As soon as you join you will be sent an agreement to return. Once we have your agreement signed and back, we will send you links to get access. 
We also like every salon to have an on-boarding call with us, so that you can get the most from the programme. 

Q. Are you sure you can help me?
A. Without reading your application and without a call, no. However, if we approve your application and on the call we think this will help you and your salon, then we will make you an offer. 

We only say yes to salons we know we can help and we are looking for salons are already successful, but want to get to the next level and improve their marketing and processes. 

Q. Is this right for high-end salons?
A. YES! In fact, we have built this for any size salon that is looking to grow and scale. 

Q. Am I right for this if I have never run ads before on Facebook or Instagram?
A. Absolutely. There is basic ads lessons and advanced ads lessons. We have even given lessons on how to create, build and target audiences. You can't just learn "Facebook ads", Facebook ads are completely different depending on your objective, funnel, etc... We go through all of this for you. 

Q. Is this a course or coaching programme?
A. This is a coaching programme! You will use the course lessons to take action for your salon and have access to us with coaching calls and support access along the way.

Q. Do you provide any material?
A. Yes, we have a number of "cheatsheets" and tools to use that are pre-made for you.

Q. How can I access the coaching programme?
A. You can get access wherever you are. All you need is your mobile phone, laptop, desktop device, iPad, or tablet device. You will need access to the Internet to view and log-in. 

Q. Do I need to build my own landing page?
A. No, we provide you with a funnel that you simply need to edit to match your salon. We have a separate lesson showing you how to download your funnel and edit it. 

Q. Is there any coaching calls?
A. Yes, we have a weekly group coaching call. On these calls we have roughly 90 minutes to answers the questions you might have. If we ever get to the point that there are too many questions for the time period, then we will simply add another call. 

Q. How long does it take to complete?
A. You can go through this as quickly or slowly as you like. We have aimed to keep the lessons to the point and short enough so you can take action. We do not believe that long videos are the best way for people to take action. We want you to watch, implement and get results fast. 

Q. How long do I have access to the coaching programme for?
A. Officially access to the coaching programme for 12 months, HOWEVER we will not remove access for you after the 12 months. In fact, it's going to be lifetime access unless we shut down, which we have no plan to do!

Q. How long do I have access to the coaching calls for?
A. Officially you have access to the calls for 8 weeks. However, we will not kick you off the calls after the 8 weeks. We simply make an official promise of 8 weeks of calls, in case we decide to shut down, which is very unlikely. 

Q. Are there any up-sells?
A. We might from time-to-time offer special products or services that you can decided to purchase from us. But, this programme has everything you need. We do have 2 options to get extra help within the programme if you desire - To write ad copy for you and to run your ads for you. You do get these heavily discounted if you are in the programme. 

We do not actively force anyone to upgrade or purchase more.

Q. Is the programme finished? 
A. NO. This is an on-going programme. We will continue to add more content and update lessons. Advertising and the platforms continue to update, so we will. 

Q. Is this programme dripped fed? 
A. No, you will have access to every module immediately. The newer lessons will be dripped out as they are ready and needed, as this is an on-going coaching programme.

Q. Can my staff attend the calls?
A. You are more than welcome to have your IN-HOUSE media buyer attend the call with you if you have an advertising question. If you have a lead nurture question, you are welcome to bring your IN-HOUSE person who does that follow up to the call with you. But you do have to be on the call for them to attend with you. No other staff may attend the calls. If you do bring anyone on the call with you, they MUST be over 18 years old. 

Q. Am I able to give access to the programme to other people?
A. Access to the programme is only for the person who purchased. You are not able to share the content with anyone. However, you are able to show your IN-HOUSE media buyer the lesson needed to implement your salons advertising. You are also able to show the follow up process to your IN-HOUSE team that will be doing the lead nurture.  

Q. What is the focus on the programme?
A. Our main focus is for you to get results quickly. That is why we focus on squeezing as much needed information in, in as short of time period as possible, to give you the tools and knowledge to implement in your salon quickly, allowing you to grow and get results fast. Our intention is for this to be a one-stop-shop for your salons growth. 

Q. Is this for me?
A. The only way to know to attend the call, be honest on the call and we will evaluate your situation and see if we can help. We will not sell you something unless we believe we can help you.

marketing, facebook ads, instagram ads, more customers, scale, pay for performance
Contact Us
211 Wey House, Church Street
Weybridge, Surrey KT13 8NA

VAT Number: 263048121
Company Number: 10603730
Data Controller: ZA327810
Copyright 2020 - Impact Brand Media Ltd 

Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results or future earnings, and we do not offer any legal, medical, tax or other professional advice. Any financial numbers referenced here, or on any of our sites, are illustrative of concepts only and should not be considered average earnings, exact earnings, or promises for actual or future performance.

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